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Mamahlobega W. — Mid-Level Compliance Administrative Assistant from South Africa

Mamahlobega W.

Mid-Level Compliance Administrative Assistant

South Africa 6+ years
Open to offersNew to Platform
Languages
English
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About

Mamahlobega W. is an accomplished professional with extensive experience as an Administrative Assistant and Compliance Professional, specializing in the financial and insurance sectors. With a proven history at organizations like the Road Accident Fund (RAF), Morwealth Advisory, and King Price Insurance, she excels in data verification and ensuring strict regulatory adherence. At Morwealth Advisory, she efficiently manages client onboarding, compliance documentation, and updates CRM records to enhance business processes. Previously, at King Price Insurance, she demonstrated her expertise in policy reinstatements and customer complaint resolution. She holds certifications in Project Management and RE5, giving her a robust foundation in project execution and financial service regulations. Additionally, her roles at Discovery and as a facilitator at Thuto Tutorials underscore her commitment to regulatory excellence and industry standards. Her educational background includes a Bachelor of Science in Business Administration from CTI Education Group.

Experience

  • Admin Assistant

    Morwealth Advisory · 2026 — Present
    Facilitated the complete client onboarding process while ensuring a smooth and professional experience. Managed compliance documentation, coordinating with product providers for accurate quotes and policy details. Updated and maintained client records using the atWork CRM system to verify data accuracy. Coordinated the Financial Adviser’s calendar and compiled detailed client packs for annual reviews. Organized internal compliance review documentation to uphold operational standards.

  • Retentions & Reinstatement Consultant

    King Price Insurance · 2025 — 2025
    Oversaw the reinstatement process for lapsed policies, employing negotiation and strategic modifications. Addressed complex customer complaints and investigated issues to avert policy cancellations. Monitored Key Performance Indicators (KPIs) to assess the success of retention strategies. Maintained comprehensive knowledge of company policies to ensure all reinstatements complied with regulatory standards.

  • Administrator to Financial Advisors

    Discovery · 2024 — 2025
    Assisted advisors with managing client files and improved task efficiency to enhance productivity. Ensured full compliance with industry regulations throughout all advisor workflows. Scheduled appointments and managed calendar commitments to optimize operational flow. Uploaded and audited due diligence documents for new and ongoing client activities.

  • Facilitator (RE5 and RE1)

    Thuto Tutorials · 2024 — Present
    Conducted specialized sessions to prepare candidates for FSCA regulatory examinations. Offered expert advice regarding compliance obligations and standards within the industry.

  • Verification & Validation Officer

    Road Accident Fund (RAF) · 2017 — 2022
    Validated claim records to ensure precision, performing thorough background checks and identifying potential fraud. Confirmed claimant information through Home Affairs, HPCSA, SAPS, and E-Natis. Audited represented claims and resubmitted corrected claims to align with financial objectives. Identified and reported fraudulent activities to safeguard organizational interests.

  • Registration Officer

    Road Accident Fund (RAF) · 2014 — 2017
    Handled policy changes, cancellations, and specific requests with meticulous attention to detail. Acquired pre-authorizations and verified insurance benefits for claimants. Assisted in the creation of standard operating procedures and managed confidential data reports.

  • Customer Service Representative

    MTN – Limpopo · 2012 — 2014
    Provided technical and administrative support to internal and external stakeholders. Resolved technical issues utilizing standard troubleshooting methods to maintain high satisfaction levels. Managed the full lifecycle of customer inquiries, including complex problem resolution and post-sales follow-up. Responded to various client needs promptly to ensure service excellence and retention. Maintained detailed records and documentation of all customer interactions.

  • Business Development Officer

    Johannesburg International Mail Centre · 2008 — 2010
    Executed thorough market research to pinpoint opportunities for enhancement of products and services. Implemented operational strategies to boost internal productivity and efficiency. Led targeted campaigns to attract new business leads and grow the client base. Collaborated closely with Sales and Marketing to align growth strategies. Successfully negotiated and finalized significant long-term agreements with new corporate clients. Projected annual revenue trends to align with expected income and market conditions.

Skills & Expertise

Office and AdminCompliance / RegulatoryComplianceProject Management

Education

  • Bachelor of Science in Business Administration
    CTI Education Group · — — 2008
  • National Senior Certificate
    Settlers Agricultural High School · — — 2005

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