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Mamfor — Junior Customer Support Specialist from Egypt

Mamfor

Junior Customer Support Specialist

Egypt 3-6 years
Open to offersNew to Platform
Languages
English
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About

Mamfor G. is an accomplished professional with a strong background in banking, finance, and customer support. With a proven ability to resolve customer issues and deliver high-quality service, he has honed his skills during his tenure as a Customer Service Adviser at Distributel Telecommunication in Canada and Concentrix in Cairo, Egypt. His responsibilities included answering customer queries, troubleshooting technical issues, managing billing inquiries, and documenting interactions. Prior to this, Mamfor served as a Hotel Receptionist at First Hotel Douala in Cameroon, where he managed reservations and coordinated with various departments. He also possesses hands-on experience as a Bank Teller at UBA Bank in Bonaberi Douala, facilitating transactions and promoting bank products. Mamfor is fluent in French and English, supporting effective communication in diverse environments.

Experience

  • CUSTOMER SERVICE ADVISER

    Distributel telecommunication · 2023 — 2026
    Responded to customer inquiries via calls, chats, and emails. Troubleshot technical issues related to internet connections and modems, managed billing questions, and implemented plan changes. Addressed complaints and focused on customer retention while documenting interactions within internal systems.
  • Hotel receptionist

    First hotel · 2021 — 2022
    Welcomed guests and facilitated check-in and check-out processes. Managed reservations through online, phone, and email channels, and provided information regarding hotel services and local attractions. Addressed guest requests and complaints while coordinating with housekeeping and other departments to ensure smooth operations. Handled phone calls, emails, and processed payments.
  • Bank Teller

    UBA bank · 2020 — Present
    Conducted transactions including deposits, withdrawals, and transfers. Assisted customers with account inquiries and promoted bank products such as credit cards and savings accounts.

Skills & Expertise

Education

  • Higher National Diploma (HND) Banking and finance
    Institution not specified · — — 2018
  • General Certificate of Education (GCE, baccalaureate) advance level commercial
    Institution not specified · — — 2015

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