mamosebatho M.

Mamosebatho M. is an IT professional with hands-on experience in IT Technical Support and Desktop Support in the public sector and technology services industries. Currently serving as an IT Technical Support Intern at the National Department of Home Affairs, she provides critical support for business and IT systems, including troubleshooting, resolving incidents logged via Remedy, and managing user issues both onsite and remotely across head office, provincial, and regional environments. Her responsibilities include installing and configuring hardware and software, maintaining computer systems, managing user accounts via Active Directory, overseeing email migrations from GroupWise to Outlook, and conducting server OS installations and virtualizations using VMWare. Previously, as a Desktop Support Technician Intern at X Spark ATx, Mamosebatho delivered 1st line helpdesk assistance, managed backups on Windows and Mac systems, and supported cloud computing initiatives. She holds a National Diploma in Information Technology (Support Services) from Tshwane University of Technology. Her technical proficiency spans Microsoft Office, Windows and Linux Server Administration, and the usage of remote desktop tools like TeamViewer and AnyDesk.