Mandisi M.

Mandisi M., a seasoned professional in customer service operations, currently excels as a Level 1 Network Support Consultant at Dimension Data in Gauteng Brynston. Mandisi has a distinguished history of managing customer relationships, steering technical support, and fostering seamless services within intricate IT environments. As a former Managed Services Officer and Shift Lead, he demonstrated capability in supervising operations, leading teams, and resolving complex escalations to ensure high customer satisfaction. His technical expertise is highlighted by a strong proficiency in Office Administration & Coordination, Team Leadership, and the deployment of CRM Systems like Siebel and ServiceNow. Mandisi holds notable certifications, including Cisco Certified Network Associate, and applies these qualifications to ensure optimal network functionality and service continuity. With a robust focus on detail-oriented problem-solving and operational enhancements, Mandisi M. is committed to delivering exceptional client experiences and effective communication within cross-functional teams.