Mandy B.
Mid-Level Pest Control Administrative & Sales Support Specialist
Open to offersNew to PlatformAbout
Mandy S. is a data-driven Administrative & Sales Support Specialist with over five years of experience in the pest control industry, including roles at Synergy Pest Control in Lehi, Utah, and Brooks Pest Control in Orem, Utah. She has managed end-to-end service operations, from prospecting and appointment scheduling to payment collection and CRM management, using platforms like FieldRoutes and GoHighLevel. Mandy optimized technician routes, improved customer service efficiency by handling high daily message volumes, and contributed to increased customer satisfaction through prompt issue resolution. Additionally, she supported a non-profit organization in the Philippines by managing budget records, administrative logistics, and report generation. Mandy's technical expertise and focus on data accuracy and operational efficiency are evident in her support of cross-functional teams and use of advanced digital tools.
Experience
Sales Development Representative and Administrative Support
SYNERGY PEST CONTROL · 2024 — 2025Conducted outreach via phone, text, and email to generate leads for pest control and lawn services, while fostering strong customer relationships. Ensured efficient scheduling of appointments and service visits by coordinating with technicians for timely service delivery. Administered CRM systems like FieldRoutes and GoHighLevel for organizing customer data and tracking service history. Managed payment collection and data entry, focusing on accuracy and adherence to company procedures. Analyzed sales KPIs to evaluate performance, consistently achieving or surpassing weekly and monthly targets for lead generation and service appointments.Administrative Assistant Clerk
Non-Profit Organization · 2020 — 2025Provided essential administrative and clerical support for the daily operations of the office. Managed budget records and data entry related to financial assistance programs. Prepared various reports and maintained both digital and paper filing systems for accuracy. Assisted leadership with logistical arrangements and documentation for events.Administrative Assistant & Appointment Setter
Brooks Pest Control · 2021 — 2024Oversaw daily administrative operations supporting field teams and improving overall service efficiency. Handled a volume of 20–30 customer communications daily, resolving a high percentage on the same day. Optimized appointment scheduling and technician routes to minimize travel distance. Ensured updated CRM records for accurate and timely information to sales and service teams. Communicated client concerns to relevant departments, contributing to improved customer satisfaction and issue resolution during first visits.
Skills & Expertise
Education
- Bachelor in Electronics TechnologyCaraga State University · 2014 — 2016
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