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Manelyn E. — Mid-Level Virtual Assistant from Philippines

Manelyn E.

Mid-Level Virtual Assistant

Philippines 3-6 years
Open to offersNew to Platform
Languages
English
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About

Manelyn E. is an adept Virtual Assistant who specializes in lightening the workload of business owners by managing schedules, handling communications, and utilizing online tools with a focus on organization and multitasking. Her professional journey includes substantial experiences as a Customer Service Representative for companies like DITO Telecommunity and Shopee, where she efficiently managed customer inquiries and issue resolutions, bolstering her skills in communication and problem-solving. Manelyn also taught English to Japanese students, enhancing her patience and adaptability, which are key in client interactions. In her role as a Recruitment Coordinator at iQor Sta. Rosa, she coordinated candidate sourcing and compliance, further solidifying her organizational expertise. Additionally, Manelyn's proficiency in cold calling, lead generation, and use of CRM tools like CallTools and HubSpot demonstrates her ability to support industries including cleaning services, solar, and home improvement, ensuring accurate and results-driven assistance.

Experience

  • Customer Service Representative

    DITO Telecommunity / Shopee · 2020 — 2021
    Managed customer inquiries via chat, email, and voice support, delivering accurate information regarding products, billing, and technical issues. Assisted with troubleshooting, order processing, and account updates to ensure customer satisfaction.
  • English Teacher

    WASEDA (Japanese Students) · 2020 — 2021
    Instructed English to Japanese students of varying ages and proficiency levels, concentrating on conversational fluency, grammar, and pronunciation. Developed lesson plans, engaging activities, and provided feedback for student improvement.
  • Recruitment Coordinator / Technical Support Representative

    IQOR STA. ROSA
    Sourced and screened candidates for U.S. healthcare placements, scheduled interviews, and verified compliance of documentation as a Recruitment Coordinator. Subsequently, as a Technical Support Representative for T-Mobile, assisted customers with device troubleshooting, billing queries, and account management.
  • Cold Caller / Virtual Assistant

    Company not specified
    Engaged in cold calling, lead generation, and virtual assistance across various industries including cleaning services, solar, and home improvement. Responsibilities included outreach to potential clients, lead qualification, appointment scheduling, and management of CRM records. Provided follow-up support through various communication channels while managing administrative tasks, social media, and appointment setting.

Skills & Expertise

Education

  • Undergraduate of the Bachelor of Elementary Education
    Unknown · 2022 — 2023

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