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Manik P. — Mid-Level Customer Support Executive from India

Manik P.

Mid-Level Customer Support Executive

India 6+ years
Open to offersNew to Platform
Languages
English
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About

Manik P. has diverse experience in customer service, financial trading, and management roles. He served as a Senior Associate in the Retention Department at Concentrix until August 2017, where he excelled in customer queries, relationship development, and retention. Later, he joined Prudential Global Services Pvt. Ltd as a Senior Associate in the Payments Department, acting as a Process Trainer and Checker. His banking experience includes working with IndusInd Bank, providing customer service and debit card sales support. He also held a position as a Warehouse Manager in a brand e-commerce company and contributed as a Senior Customer Support Executive in the fashion e-commerce industry. In addition to his industry roles, Manik is currently a freelance trader and Investment and Financial Advisor with Kotak Life, achieving monthly targets with strong interpersonal and communication skills.

Experience

  • Senior Customer Support Executive

    brand E-commerce Fashion Industry · 2022 — 2023
    Handled customer interactions through inbound and outbound calls, emails, and chats.
  • Warehouse Manager

    E-commerce company · 2019 — 2021
    Oversaw warehouse operations for a brand E-commerce company.
  • Senior Associate

    IndusInd Bank · 2019 — 2019
    Provided customer service in an inbound process, which included sales of debit cards.
  • Senior Associate in the Payments Department (Back office)

    Prudential Global Services Pvt. Ltd · 2018 — 2018
    Contributed as a Process Trainer and Checker for a UK-based Global Insurance Company while being on third-party payroll.
  • Senior Associate in Retention Department (Outbound Process)

    CONCENTRIX · 2014 — 2017
    Engaged in customer service by addressing queries, convincing customers, and fostering business relationships. Worked on meeting goals related to customer retention and satisfaction.
  • Freelance Trader and Investment and Financial Advisor

    Kotak Life
    Currently engaged in trading in the stock market while providing investment and financial advisory services.

Skills & Expertise

Education

  • Post Graduate (Mass Communication)
    Allahabad University · 2011 — 2012
  • 12th Board
    CHSE, Odisha · 1997 — 1999
  • 10th Board
    CHSE, Odisha · 1997 — Present

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