Manilyn C.
Junior Virtual Assistant
Open to offersNew to PlatformPortfolios
About
Manilyn B. is an experienced Virtual Assistant and Customer Support professional based in North Cotabato, Philippines. With a Bachelor of Secondary Education, Major in English from Notre Dame RVM College of Cotabato, she has honed strong written communication and administrative talents in a remote work environment. Her two years of experience at Teleperformance from 2023 to 2025 highlight her skills in Email Management, Customer Support, and Account Management. Manilyn excels at managing customer inquiries through email and chat, addressing billing concerns, and assisting with account updates, ensuring accuracy and professionalism. She is adept in using tools such as Slack, Canva, Trello, and Zoom to support efficient and organized workflow and customer interactions. Manilyn is committed to providing dependable virtual assistance and enhancing client relationships through consistent communication and issue resolution.
Experience
Virtual Assistant
Teleperformance · 2023 — 2025Managed customer inquiries via email and chat, providing accurate and timely responses. Assisted with billing issues, account adjustments, and general support requests. Maintained organized records of customer information and tracked account activities for precision. Communicated professionally while addressing concerns to enhance the customer experience. Coordinated follow-ups and managed multiple support tasks while adhering to daily deadlines. Supported client relationship management through ongoing communication and resolution of issues.
Skills & Expertise
Education
- Bachelor of Secondary Education Major in EnglishNotre Dame RVM College of Cotabato
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