Manjula

Manjula (Janet) M. is a highly experienced professional specializing in debt recovery, credit control, and team leadership with over 14 years in the industry. Her extensive expertise includes working with UK IVA and insolvency processes, as well as handling effective complaint resolution. At Alpha BPO, she excelled as a Senior Credit Control Specialist & Team Leader, where she led a team of 12 advisors to achieve 95–100% in KPI and Quality Assurance scores. Janet managed monthly collection targets of up to R180,000, showcasing her proficiency in KPI management and performance coaching, contributing significantly to team development. Her previous roles as a UK Debt Collections Team Leader at Procera and a Debt Recovery Advisor at Nedbank further strengthened her capabilities in the domain. With formal education in Matric and a TEFL Certificate, Janet demonstrates operational excellence in stakeholder management and compliance.