Manojit D.
Mid-Level Operations Associate
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About
Manojit D. is an accomplished Office Associate and Operations Executive based in Kolkata, West Bengal, India. With a strong background in managing administrative workflows, he is adept at data entry, customer interactions, and MIS reporting. Manojit excels in leveraging technology, proficient in tools such as the Microsoft Office Suite, SQL, Power BI, and CRM platforms. He has demonstrated his prowess in data accuracy, coordination with cross-functional teams, and enhancing operational efficiency. Certified by esteemed institutions like Google and J.P. Morgan, Manojit brings valuable capabilities in analytics and reporting to the table. His work at Tech Mahindra involved handling over 50 daily customer interactions and maintaining a data entry accuracy of over 98%. As a Business Analytics Intern, he performed exploratory data analysis and developed forecasting models, showcasing his analytical skills. Manojit's educational background includes a Bachelor of Arts and various certifications, underscoring his commitment to continuous learning and professional excellence.
Experience
Customer Service Associate & Data Reporting Coordinator
Tech Mahindra · 2025 — 2026Managed over 50 daily inbound and outbound customer interactions through phone and CRM while meeting operational targets for FCR and AHT. Achieved exceptional data entry accuracy of over 98% by logging and updating customer records and tickets in CRM systems. Analyzed weekly interaction data through Excel pivot tables and formulas to identify trends in customer complaints. Developed structured Excel-based feedback reports shared with the Team Lead, aiding in reducing repeat contacts. Coordinated escalations in accordance with SLA protocols and collaborated with backend teams to ensure timely resolutions. Employed de-escalation techniques to uphold high CSAT scores in a high-pressure support environment.Campus Ambassador (Operations & Data Tracking)
E-Cell IIT Bombay · 2025 — 2025Monitored event participation and campaign performance through Excel spreadsheets and pivot tables, reporting weekly KPIs to coordinators. Maintained accurate data records for over 100 student contacts, supporting the analysis of campaign performance and reporting.Business Analytics Intern
Bharatintern · 2023 — 2023Conducted comprehensive Exploratory Data Analysis (EDA) on business datasets utilizing Advanced Excel and Python. Created SQL queries to extract and modify data from relational databases. Developed Power BI dashboards and Excel pivot charts to visualize sales, revenue, and operational KPIs for various stakeholders. Designed a time-series forecasting model to enhance accuracy in demand planning.
Skills & Expertise
Education
- Bachelor of Arts (B.A.)Mahatma Gandhi Kashi Vidyapith University · 2021 — 2024
- Senior Secondary – Commerce (Class XII)UP Board · — — 2021
- Secondary (Class X)UP Board · — — 2019
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