MANUEL A.

Manuel R. is an experienced remote bilingual professional specializing in customer service and virtual assistance. Based in San Miguel, El Salvador, Manuel has over 7 years of expertise in delivering exceptional customer support while adeptly resolving queries and fostering customer satisfaction. He has served as a Financial Data Source Agent at Aiera-Financial Research, where he excelled in data entry and web research, utilizing custom-built tools for event sourcing and data verification. As a Members Service Representative at Teleperformance-Chime Banking, he effectively managed customer interactions via email, phone, and chat, ensuring efficient resolution of membership-related issues. Additionally, his tenure as an Operations Content Manager at ZenoRadio involved creating marketing content and leveraging CRM software to enhance client communication, utilizing platforms like Zendesk and Salesforce. Manuel's bilingual skills in English and Spanish further bolster his proficiency in community management and tech support.