Manuel M.
Mid-Level Customer Service Trainer
Open to offersNew to PlatformAbout
Manuel M. holds a Bachelor of Science in Hotel and Restaurant Management from the Lyceum Northwestern University, Dagupan City. His career includes extensive experience in customer service and team training, most notably as a Barista at My Girl Milk Tea and Coffee in La Union, where he honed his skills in beverage preparation and inventory management. Previously, at Concentrix Philippines as an Agent/Subject Matter Expert/Coach/Trainer, he was instrumental in project and time management, with a significant focus on call handling, chat, and email support for eBay North America. His multitasking skills were key to his role in onboarding and training new hires. Manuel is also adept in Adobe Photoshop and Microsoft Office, bringing a creative edge to his professional endeavors in the BPO and food service industries. His commitment to maintaining high standards and optimizing efficiency is evident throughout his work history.
Experience
Barista
My Girl Milk Tea and Coffee · 2022 — 2025Prepared high-quality beverages using espresso machines and brewing techniques, contributing to customer satisfaction. Ensured cleanliness and organization of workstations and equipment while adhering to health and safety standards. Provided assistance in training new staff on beverage preparation and customer service protocols to enhance team performance. Monitored inventory levels by restocking supplies and tracking product usage to minimize waste.Agent/Subject Matter Expert/Coach/Trainer
Concentrix Philippines (eBay North America) · 2017 — 2021Underwent training in project and time management, focusing on call handling, chat, and email support for eBay North America. Contributed to the onboarding of new hires by coaching team members and transferring essential skills. Ensured new hires received adequate training before being endorsed on the production floor.Call Center Representative
Expert Global Solutions (Horizon Blue Cross Blue Shield of New Jersey) · 2015 — 2016Managed multiple tasks effectively under pressure while delivering expected outputs within deadlines. Demonstrated technical proficiency in Adobe Photoshop, Microsoft Office, and photo/video editing tools.Counter, All-around Service Crew
KFC · 2006 — 2007Performed various counter and service crew responsibilities to ensure smooth operation at KFC.
Skills & Expertise
Education
- Bachelor of Science: Hotel and Restaurant ManagementLyceum Northwestern University - Dagupan City · — — 2015
- SecondaryBeehive Learning Center - San Fernando City, La Union · — — 2004
- PrimaryBeehive Learning Center - San Fernando City, La Union · — — 2000
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