MAPULE T.
Mid-Level Retail Administrative Manager
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Mapule T. is a detailed-oriented retail professional with over four years of experience in store operations and administrative support within the retail industry. As an Assistant Manager and former Administrative Clerk/Supervisor, Mapule has overseen documentation for daily store activities, maintained accuracy in record keeping, and managed compliance logs. Demonstrating a growing proficiency in internal auditing, Mapule conducts weekly mini in-store audits, focusing on compliance checks, SOP adherence, cash handling, stock control, and policy tracking. Mapule has also played a key role in preparing for official internal audits and compliance visits, and has supported staff training and procedural communication. Currently studying towards a Higher Certificate in Retail Management Development, Mapule’s effective reporting and compliance oversight have contributed directly to branch performance in customer account openings and administrative excellence.
Experience
ASSISTANCE MANAGER
Company not specified · 2022 — 2025Oversaw daily store operations documentation and coordinated shift reports. Monitored compliance with cash handling, petty cash, and customer service policies. Provided updates on procedures to staff and facilitated the training of new employees. Supported audits through meticulous record keeping, maintaining compliance logs, and conducting weekly mini in-store audits to ensure stock accuracy. Assisted Store Managers in preparations for internal audits and compliance visits, ensuring that records, reports, and receipts were accurately maintained and stored.
Skills & Expertise
Education
- Matric CertificatePhumulani Secondary School · — — 2005
- Higher Certificate in Retail Management DevelopmentRegent Business School
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