Mara G.

Rachel G. is a dedicated Operations Specialist and Customer Success & Training Professional with over a decade of international experience working with Australian and US clients. Based in the Philippines, she has demonstrated her expertise across industries such as legal software, financial services, and accounting. She excels in managing customer relationships and delivering exceptional remote support, utilizing her advanced skills in Salesforce CRM for queue management and case escalation. Her work with LEAP Australia involved providing technical support to legal professionals and managing comprehensive software documentation. As a Training Specialist at TeleTech, she facilitated onboarding programs and enhanced team skills through innovative training materials. Her role at Morgan Stanley showcased her ability to manage investment inquiries effectively. Rachel holds a Bachelor of Science in Business Administration and continually enhances her skills through certifications in Salesforce and talent development programs.