Marc L.
Customer Care Manager / Dispatcher
Actively lookingNew to PlatformAbout
I am a results‑driven professional with strong expertise in logistics coordination, team management, and customer service. With years of experience dispatching drivers and overseeing operations, I excel at organizing complex schedules, maintaining clear communication, and delivering under pressure. I’ve led teams, built structured workflows, and created scalable systems that improve efficiency and client satisfaction. Skilled in CRM platforms and digital tools, I thrive in environments where adaptability, problem‑solving, and precision are essential. I bring entrepreneurial drive, operational leadership, and a commitment to excellence — making me a valuable asset for organizations seeking someone who can streamline processes, strengthen customer relationships, and consistently deliver results.
Why hire me
I bring a strong mix of operational leadership, logistics coordination, and customer service expertise. With years of experience managing drivers and schedules, I excel at organizing complex workflows, keeping communication clear, and ensuring tasks are completed efficiently under pressure. I’ve also led teams, built structured processes, and created scalable systems that improve productivity and customer satisfaction. My background includes handling dispatch operations, overseeing service projects, and managing both client relationships and team performance. I’m skilled with digital tools like CRM platforms and Google Sheets, and I thrive in environments where structure, problem‑solving, and adaptability are key. Employers should hire me because I combine hands‑on operational knowledge with leadership, communication, and technical skills that drive results, strengthen customer trust, and support long‑term growth.
Experience
Customer Care Manager
AmeriFreight US · 2024 — 2026Oversaw customer service interactions regarding vehicle transportation updates, ensuring effective communication throughout the transportation cycle. Coordinated updates to maintain both customer satisfaction and operational efficiency while managing a workload of over 60 orders daily, achieving high accuracy.Amazon Specialist
Freelance US · 2020 — 2024Focused on product listing enhancement and content refinement within the Amazon marketplace while implementing marketing initiatives to boost visibility and sales. Managed three private brand labels, overseeing all aspects of branding and sales strategies, while ensuring attention to detail and customer satisfaction.Sales Manager
BetterLed Consulting US · 2023 — 2024Utilized effective leadership to exceed sales revenue targets and monitored KPIs to improve performance. Provided coaching and training to sales team members, aligning sales strategies with organizational goals.Team Lead
TPG AUSTRALIA · 2020 — 2023Led a customer service and technical support team of over 10 agents, conducting coaching sessions and facilitating new hire interviews. Promoted TPG's mobile services, resulting in closed sales, and coordinated onboarding workshops to ensure skill development and improved performance.
Skills & Expertise
Education
- Bachelor in Physical EducationCOLEGIO DE SAN GABRIEL ARCANGEL
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