Marc R.

Marc R. is a motivated freelancer with a strong foundation in Information and Communications Technology (ICT), refined through his studies at Bestlink College of the Philippines, where he completed coursework in computer systems, programming, and digital literacy. He has specialized skills in ICT hardware servicing, focusing on troubleshooting, repair, and maintenance of computer systems, networks, and peripheral devices. His professional experience includes roles as a Customer Service Representative and in Quality Assurance at UnifyCX, where he excelled in delivering high-quality customer support through various channels such as phone, email, and live chat. Marc actively contributed to enhancing the customer experience by resolving inquiries and issues, and played a crucial role in ensuring compliance and effectiveness through quality assurance processes.