Marc D.
Senior IT Project Coordinator
Open to offersNew to PlatformAbout
Daven S. is an experienced Senior Project Coordinator with a background in coordinating project operations and client communications at KMC Solutions for ServicePoint LLC, focusing on aligning deliverables with strict timelines and client standards in the business solutions sector. Previously, as a Senior Technical Process Executive at Infosys BPM for ADT Security Systems, Daven managed advanced technical support and process optimization, improving escalated service ticket resolution and ensuring SLA compliance. At ECEnterprises Group Manila Inc., Daven supported global clients, delivering remote desktop support, live chat troubleshooting, and in-depth data analysis for performance reporting. His earlier roles with Alorica Philippines Inc. and PeoplePlusTech Inc. included software support and remote IT troubleshooting for technology and retail clients. Daven holds a Bachelor’s in Information Technology from AMA Computer University and certifications including ITIL® Foundation in IT Service Management and Microsoft Office Specialist – Word & Excel.
Experience
Senior Project Coordinator
KMC SolutionsDirected daily project operations for ServicePoint LLC, aligning deliverables with set timelines and client standards. Facilitated communication between technical teams and clients to clarify requirements, while supervising task assignments, progress monitoring, and quality checks.Senior Technical Process Executive
Infosys BPMDelivered advanced technical support and managed client system processes for ADT Security Systems. Handled escalated service tickets, emphasized timely and precise resolution, and collaborated with various teams to refine workflows and maintain SLA compliance.Technical & Remote Desktop Support / Email & Chat Support / Data Analyst
ECEnterprises Group Manila Inc.Supplied technical support and troubleshooting to international clients from Advanced Tech Support, MyUS.com, and Minoan Experience through remote tools and live chat; conducted data analysis for operational reporting and performance tracking; enhanced customer satisfaction through proactive follow-up.Remote Desktop & Software Support
Alorica Philippines Inc.Handled software support, installation, and end user performance improvements for iolo Technologies while diagnosing and resolving technical issues remotely.Remote Desktop Support Engineer
PeoplePlusTech Inc.Delivered remote IT support and troubleshooting for Best Buy – Geek Squad clients as contracted by Accenture, with emphasis on consistent service quality and maintaining client satisfaction.
Skills & Expertise
Education
- Bachelor’s Degree in Information TechnologyAMA Computer University · — — 2009
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