Marcelina B.
Mid-Level Virtual Medical Assistant
Open to offersNew to PlatformAbout
Marcelina B. is an experienced Virtual Medical Assistant and customer service professional with a Bachelor of Science in Nursing from Baguio Central University. With hands-on roles in healthcare administration, she managed appointment scheduling, insurance approvals, and patient records at Valencia Center for Women’s Health, utilizing eClinicalWorks (EHR/EMR) and maintaining strict HIPAA compliance. Marcelina handled inbound and outbound calls and used platforms such as Zoho CRM to support U.S.-based healthcare operations. Additionally, her tenure as a Customer Service Representative for Tiktok (PH) and Amazon (US) accounts involved client relationship management and CRM use. As a Secretary to a Cooperative Board, she leveraged productivity tools for record-keeping and internal coordination. Her expertise spans medical documentation, ICD-10/CPT/HCPCS coding, and international remote support in both the healthcare and e-commerce industries.
Experience
Virtual Medical Assistant
Valencia Center for Women’s Health · 2024 — 2025Managed appointment scheduling, insurance approvals, and patient records through eClinicalWorks (EHR/EMR) while ensuring strict adherence to HIPAA guidelines.Secretary – Board of Directors (Part-time)
Cooperative · 2025 — PresentMaintained board records, documented meeting minutes and correspondence, and provided administrative support, including scheduling and task tracking to enhance internal coordination.Customer Service Representative (CSR)
Tiktok – PH Account & Amazon – US Account · 2024 — 2024Handled inbound and outbound communications with U.S.-based clients using Zoho CRM and CMR tools to track cases, update accounts, and maintain accurate customer records.
Skills & Expertise
Education
- Bachelor of Science in NursingBaguio Central University · 2013 — 2017
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