Marcelo J.

Marcelo L. is a seasoned professional with a robust background in the BPO industry, specializing in roles such as Customer Service Representative, Technical Support Representative, and Quality Assurance. Having worked for esteemed companies like TeleTech, Sutherland Global Services, Convergys, and iQor, he has honed his expertise in providing exceptional customer service and technical support. Marcelo has been involved in various capacities, ranging from Tier 1 and 2 support to CSAT coaching and quality assurance, demonstrating his capability to handle complex customer interactions effectively. His skills in tools such as Zendesk, Google Workspace, and Intercom enhance his ability to navigate customer management platforms efficiently. Marcelo's experience as a Travel Consultant and his recent role as a Financial Consultant at Virtual Staffing Solutions reflect his adaptability and comprehensive industry knowledge. Currently, he serves as a Customer Service Tier 2 agent at iQor Philippines, assisting clients like Walmart and Tru Green with an unwavering focus on customer retention.