marcial O.
Mid-Level Customer Service and Sales Specialist
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About
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Experience
Customer Support Representative
ConvergysHandled customer interactions, resolving billing and technical issues while ensuring high satisfaction levels. Managed customer accounts utilizing CRM platforms.Customer Support Representative
ConduentResponded to high call volumes, employing strong communication skills and active listening to address customer inquiries.Customer Support Representative
Altice/OptimumPerformed effective cross-selling and upselling strategies to contribute to team sales targets while maintaining a professional customer experience.
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