Marco A.
Mid-Level HR Compliance Analyst
Open to offersNew to PlatformAbout
Marco A. is a seasoned Analyst Quality and Compliance specialist at The Estée Lauder Companies in Panama City, where he has spent the last five years ensuring the alignment between the People Team and Finance/Audit departments. His role demands a meticulous focus on data integrity and compliance, specifically with the Sarbanes-Oxley Act, which he achieves by auditing payroll transactions and maintaining stringent internal HR controls. Prior to this, Marco served as a Human Resources Services Representative in the same company, specializing in customer service and data validation within HR systems from 2018 to 2020. With a Bachelor’s degree in Business Administration from Towson University, Marco leverages his skills in stakeholder management and system support to enhance HR operations. His previous experience includes supporting HR systems at Dell and providing exemplary customer service at Caterpillar. Fluent in both English and Spanish, Marco adeptly handles complex HR processes, constantly identifying improvements to optimize operational efficiency.
Experience
ANALYST QUALITY AND COMPLIANCE
The Estée Lauder Companies · 2020 — PresentThis role connects the People Team with the Finance and Audit departments, ensuring every HR action is documented, authorized, and ready for audit. Responsibilities include designing and maintaining internal HR controls for Sarbanes-Oxley (SOX) compliance, serving as the main contact for internal and external auditors during SOX testing, auditing payroll transactions for accuracy, reviewing system permissions within the Human Resources Information System (HRIS), drafting and updating Process Documentation for employee lifecycle events, and identifying deficiencies in HR processes to implement corrective actions.HUMAN RESOURCES SERVICES REPRESENTATIVE
The Estée Lauder Companies · 2018 — 2020In this position, emphasis is placed on delivering high-quality customer service by providing accurate information regarding benefits, payroll, and company policies while ensuring the integrity of employee data in the HRIS. Responsibilities include serving as the first line of contact for inquiries through phone, email, or chat, processing HR transactions such as new hires and terminations, and assisting with document verification and background check tracking.HR SERVICE CENTER SUPPORT ASSOCIATE
Dell · 2016 — 2017This role acts as a point of contact for support, issue resolution, and maintenance of various HR-related databases and systems. Responsibilities involve delivering proactive support for HR programs, processes, applications, policies, and administration by providing quality real-time solutions to inquiries and requests.HR CUSTOMER SUPPORT REPRESENTATIVE
Caterpillar · 2009 — 2015Serving as the initial point of contact for internal customers, this role involves receiving incoming requests via phone and email to correct, update, and verify HR-related information on PeopleSoft and other systems. Responsibilities include interacting with various teams such as Centers of Expertise, Regional Services Center, Managers, Employees, and Process Owners as needed, handling several inboxes for massive change request updates, and processing all data entry transactions within the established turnaround time.
Skills & Expertise
Education
- Bachelor in Business Administration, Management MajorTowson University · 2007 — 2010
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