Marco S.

Marco M. is an experienced Customer Service Agent specializing in the airline and media production industries. At Cathay Pacific Airlines' Manila station, Marco managed passenger check-in procedures, flight document verification, and boarding pass issuance, while also handling special service requests for VIPs, unaccompanied minors, and persons with reduced mobility. He ensured smooth gate operations, led a team of check-in agents, and liaised with flight crew to support on-time departures. Prior to this, Marco contributed to the broadcasting industry as a Communication Assistant at Balisong Channel, sourcing breaking news and producing accurate news articles in a collaborative editorial environment. He also worked as a Voice Contact Agent at Elite Leads, where he scheduled high-level meetings and conducted outbound prospecting for medical equipment investors. Marco holds a Bachelor of Arts in Communication from St. Dominic College of Asia and has solid experience in effective client communication and problem resolution.