MARCOS M.
Senior Travel Manager
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Marcos M. is a seasoned Travel Manager with over 20 years of experience in the travel and hospitality industry, currently overseeing travel operations at Amazon Gero Tours in Manaus, Brazil. He specializes in Travel Operations Management, developing travel policies, monitoring responsible business travel, and negotiating with airlines, hoteliers, and connectivity providers to secure competitive rates. Marcos built his expertise further at Emirates Airlines and Arabian Adventures, where he led teams to ensure high service standards for tour operators and passengers, handled complex bookings, and managed logistics for seamless client experiences. His background also includes experience with ASHRAE and Delta American Airline, as well as senior reservations work at Om Kolthom Hotel and Tower. Recognized with the Najm Bronze Award for exceptional customer service, Marcos is fluent in English, Portuguese, and Arabic, and is adept at Strategic Marketing and Sales and Revenue Optimization.
Experience
Travel Manager
Amazon Gero Tours · 2018 — PresentDesigned and monitored programs for the efficient management of business travel. Established clear travel policies to support employee safety and well-being. Cultivated relationships with connectivity providers, airlines, and hoteliers to secure competitive rates and quality experiences. Developed budget itineraries prioritizing cost-conscious travelers. Managed scheduling and logistics to ensure seamless trips. Analyzed travel spending insights to enhance processes and identified trends. Collaborated with various departments to align travel with business objectives.Senior Tours and Administration Consultant
Emirates Airlines - Arabian Adventures · 2006 — 2017Supervised a team of Tours Consultants to meet client service expectations for both tour operators and passengers. Managed booking requests and organized ground handling, encompassing transportation and accommodations. Facilitated interdepartmental coordination to enhance the client experience and ensure prompt issue resolution. Supported the team in achieving high-quality and accurate bookings for all clients.Airport Service Team Leader
Emirates Airlines · 2004 — 2006Delivered quality services to passengers throughout the check-in, boarding, and baggage handling processes, in compliance with safety standards. Oversaw special services for passengers to ensure efficient and seamless travel experiences.Office Manager
American Society of Heating, Refrigerating & Air Conditioning Engineers · 2002 — 2004Organized and managed activities for junior staff at headquarters, ensuring task achievement through consistent follow-up and oversight.Guest Relation Agent
Delta American Airline · 2001 — 2002Provided personalized service to VIP passengers from arrival until boarding, ensuring a high level of assistance throughout their travel experience.Senior Reservation Agent
Om Kolthom Hotel and Tower · 1999 — 2001Managed room reservations from tourism companies and individuals, organized the reservation chart based on availability, and processed reservation requests. Coordinated with other departments to prepare for new check-ins.
Skills & Expertise
Education
- Bachelor's Degree in Commerce & Business Administration - Foreign TradeFederal University of Amazons
- Diploma in Foreign LanguagesFederal University of Amazons
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