Marcus R.
Junior Workforce Management Associate
Open to offersNew to PlatformAbout
Marcus R. has developed a diverse background in customer experience, data consulting, and operational support within industries such as business process outsourcing, automotive services, and digital sports data management. Beginning as a Data Consultant at First Internet Alliance, Marcus managed data input from sports scorecards into server systems. At Wheelhaus Autocare Inc, he was responsible for tire supply inventory and dataset organization. Transitioning to BPO roles at Foundever and Alorica, Marcus managed banking and credit card account inquiries, fraud reports, and dispute resolution. As a Subject Matter Expert and Acting Team Manager at Alorica, he handled production floor support, managerial updates, and team organization. Currently, as a Real-time Associate in Workforce Management, he monitors live data and ensures team schedule adherence and SLA compliance. His work demonstrates strong data entry, customer account management, team leadership, and workforce monitoring abilities.
Why hire me
You should hire me because I bring a strong combination of customer service, operations, data, and workforce management experience. My background as an RTA/Scheduler and Subject Matter Expert has developed my ability to stay organized, manage priorities, solve problems, and work effectively in fast-paced environments. I am detail-oriented, adaptable, tech-savvy, and comfortable working independently or as part of a team. I am also experienced with tools such as Excel, Power BI, Zendesk, IEX, and Google Workspace. Most importantly, I am a quick learner who is committed to delivering accurate, efficient, and high-quality work.
Experience
Real Time Analyst/WFM apprentice/Scheduler
Taskus · 2026 — PresentReal-time Associate, WorkForce Management
Alorica · 2025 — 2026Monitored real-time data for performance tracking and made immediate adjustments to ensure adherence to service level agreements.Acting Team Manager, Operations
Alorica · 2024 — 2025Organized and guided a team to achieve their goals, handling planning, communication, and performance tracking.Customer Experience Agent
Alorica · 2024 — 2024Conducted video moderation by labeling and processing uploaded videos into appropriate categories.Subject Matter Expert, Customer Experience Agent
Alorica · 2024 — 2024Provided production floor support by disseminating updates on services and facilitating communication on changes and key performance indicators.Customer Agent
Foundever · 2022 — 2023Oversaw account inquiries related to credit cards, including balance inquiries, fraud reports, and lost card assistance.Inventory Clerk
Wheelhaus Autocare Inc · 2021 — 2022Managed inventory for tire supply brands such as Yokohama, Michelin, and Dunlop, while organizing and inputting datasets.Data Consultant
First Internet Alliance · 2021 — PresentProcessed data from sports score cards and inputted the information into servers.
Skills & Expertise
Education
- BSBA Major in Operations ManagementMapua Malayan Digital College · 2023 — 2024
- BSBA Major in Hotel, Restaurant and Institution ManagementDe La-Salle College Of Saint Benilde · 2020 — 2021
- Junior and Senior High SchoolMapua University · 2018 — 2020
- High SchoolOur Lady Of Pilar Montessori Center · 2014 — 2015
Photos
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