Mardiory O.

Mardiory H. is an experienced Customer Service Advocate and Risk and Compliance Officer based in Pasay City, Philippines, with a decade of experience supporting clients in the healthcare and telecommunications industries. At Concentrix, Mardiory handled provider and member inquiries, guided providers through insurance billing procedures, processed claims, and delivered compliance training, demonstrating proficiency with medical billing codes (CPT, ICD-10, HCPCS) and HIPAA guidelines. Additionally, Mardiory developed policies for compliance, conducted audits, implemented corrective actions as a compliance officer, and managed confidential patient data for a Texas vein clinic. Mardiory also resolved customer issues and conducted quality assurance in telecommunications roles at Sutherland and Startek, consistently ensuring regulatory compliance and data accuracy. Proficient in tools such as Salesforce, Citrix, eCW, and Microsoft Excel, Mardiory’s scope has included supervisory functions, auditing, and regulatory policy management.