Post a Job Free
2 viewsTalent
Mardon S. — Mid-Level Guest Reservation Specialist from Philippines

Mardon S.

Mid-Level Guest Reservation Specialist

Philippines 3-6 years
Open to offersNew to Platform
Languages
EnglishTagalog
Video Introduction
No video introduction yet
The candidate has not added a video.
Contact information and social networks are private. Connect to unlock.
Hidden

About

Mardon S. is a dedicated Guest Reservation Specialist currently working at Heirs Living in Louisiana, Pineville, since June 2021. With a background that includes roles such as Tier 2 Senior Case Manager and Subject Matter Expert at TDCX Philippines, as well as an Order Management Specialist at Flat Planet Phil, Inc, Mardon demonstrates a strong ability to handle complex customer interactions across several platforms. He has a proven track record of managing check-ins, scheduling cleaners, maintenance, and handling check-out procedures efficiently. Mardon is adept in using tools like Asana, Slack, Gmail, and Outlook for streamlined operations and has experience with a multitude of online marketplaces including Airbnb, VRBO, and Booking.com. His skills extend to troubleshooting, billing queries, and customer service using Zendesk and Shopify. His educational background includes an AB in English Literature from Jose Rizal University and a BS in Information Technology from Datamex Institute of Computer Technology. Mardon S. is recognized for his capacity to quickly and effectively resolve customer issues and improve order management processes.

Experience

  • GUEST RESERVATION SPECIALIST

    Heirs Living, Louisiana, Pineville · 2021 — Present
    Manage guest check-ins and check-outs, schedule cleanings and maintenance, and send check-in information to guests. Update listing details and respond to guest inquiries promptly using platforms such as Asana, Slack, and Google Sheets. Operate on websites including Airbnb, VRBO, and Booking.com, handling account issues and general maintenance requests.

  • TIER 2 SENIOR CASE MANAGER/ SUBJECT MATTER EXPERT

    TDCX Philippines · 2018 — 2020
    Resolve issues related to bookings, assist with refunds and exchanges, and address customer complaints across multiple channels using Zendesk. Process online orders via Zendesk and Shopify, performing logistics tracking and data entry while compiling end of shift reports.

  • ORDER MANAGEMENT SPECIALIST

    Flat Planet Phil, Inc · 2017 — 2018
    Support customer service by addressing concerns and managing pending shipments. Track orders and locate available items while providing shipment updates to sales teams. Utilize tools like Shopify and Salesforce for order management and customer interaction.

  • E-COMMERCE SUPPORT SPECIALIST

    English Elm
    Facilitate order management processes, including data entry and scheduling shipments, while assisting with online survey tools. Engage in customer service activities to efficiently resolve issues.

Skills & Expertise

E-CommerceCustomer ServiceYouTube SpecialistAccounts ReconciliationsCustomer Service and Admin Support

Education

  • Bachelor of Arts in English Literature
    Jose Rizal University · — — 2014
  • Bachelor of Science in Information Technology
    Datamex Institute of Computer Technology · — — 2011

Interested in this professional?

Sign in as an employer to save this profile or invite Mardon S. to a job.

Sign in as an employer