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Maretcho L. from Philippines

Maretcho L.

Philippines 3-6 years
Open to offersNew to Platform
Languages
English
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About

Maretcho L. is a Reliable Virtual Assistant with a strong background in delivering efficient administrative support to small businesses. Her experience at SWAY-A-WAY INC. from August 2024 to April 2026 highlights her capabilities in providing administrative support, client follow-up, and website management. Maretcho also excelled in email and calendar management, CRM system technical support, and team management. During her tenure as a Quality Control VA at Apello Call Center, she was responsible for conducting call audits, delivering feedback, and collaborating with agents to refine strategies while ensuring accurate information is communicated. Her role as an Appointment Setter and Cold Caller VA at YM VENTURES involved prequalifying leads and managing a cold caller team in business funding services. Maretcho's impeccable organizational skills, coupled with her experience in both technical and customer support, make her a vital asset in maintaining productivity and organization within various business environments.

Experience

  • Virtual Assistant

    SWAY-A-WAY INC. · 2024 — 2026
    Provided administrative support, managed emails and calendars, performed client follow-up, handled inbound and outbound calls, and addressed system CRM management and technical support needs.

  • Quality Control VA

    Apello Call Center · 2024 — 2025
    Conducted call audits based on agent recordings and real-time calls, offered feedback to agents, collaborated with team managers to improve strategies, managed call reporting, and provided customer service and administrative support.

  • Appointment Setter and Cold Caller VA

    YM VENTURES (Business Funding Account) · 2021 — 2022
    Executed outbound and inbound calls, prequalified leads, led a cold caller team, introduced products and services related to MCA/business funding, and sent follow-up emails and text messages.

  • Call Center Agent

    Phonipino Corporation · 2020 — 2021
    Performed outbound and inbound calls, prequalified leads, and introduced products and services related to MCA/business funding.

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