Margaret N.

Margaret N. is a dedicated virtual professional based in Nairobi, Kenya, with a robust background in customer communication and travel support. She has honed her expertise in managing customer inquiries through email handling, chat, and phone communication, which has enabled her to maintain excellent customer relationships. Currently working as a Travel Sales & Customer Support Assistant, Margaret assists clients with flight inquiries, travel-related communication, and urgency-based sales strategies for ticket bookings. She is experienced in lead management, internet research, and utilizing platforms like Shopify and Canva for digital business activities. Margaret's proficiency with tools such as Google Workspace, Microsoft Office, and various online research and social media platforms underscores her capability to support and manage online business operations efficiently. Fluent in both English and Swahili, she is keen on securing long-term remote opportunities to further contribute her skills and support online business growth.