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Margareth F. — Mid-Level Reporting Specialist from Guatemala

Margareth F.

Mid-Level Reporting Specialist

Guatemala 3-6 years
Open to offersNew to Platform
Languages
EnglishSpanish
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About

Margareth P. is a seasoned professional working as a Reporting Specialist with Allied Global's Navex Ethics Line, based in Mixco, Guatemala. With a sharp focus on case documentation and reporting, she manages sensitive information and complex ethical cases ensuring confidentiality and accuracy. Previously, she served as a Senior Customer Advocate at Atlassian, where she skillfully handled complex customer issues, fortified client satisfaction, and contributed to customer retention. Margareth’s experience is further enriched by her background in informal sales, which honed her skills in communication and client relations. She is currently advancing her academic journey with ongoing studies in Business Administration and Biological Chemistry. Fluent in English and native in Spanish, she continuously leverages her strong organizational capabilities across her roles.

Experience

  • Reporting Specialist

    Allied Global (Navex Ethics Line) · 2025 — Present
    Documenting complaints, requests, and ethical concerns while ensuring case documentation is accurate and confidential. Professionally handling sensitive information and supporting compliance through structured reporting.
  • Senior Customer Advocate

    Atlassian · 2022 — 2025
    Managing complex customer cases and providing high-quality support solutions to enhance customer satisfaction and retention, while demonstrating leadership and working collaboratively with the team.
  • Informal Sales Experience

    Company not specified · 2019 — 2021
    Building customer relationships and trust by identifying needs and offering tailored solutions, which aided in the development of negotiation and communication skills.

Skills & Expertise

Education

  • Bachelor’s in Business Administration (In Progress)
    ESI School of Management
  • Biological Chemistry Studies (3rd Year – In Progress)
    Institution not specified
  • High School Diploma
    Colegio Bilingüe Campo Real

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