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margarette C. — customer care representative from Philippines

margarette C.

customer care representative

Philippines Less than 1 year 7 - 8 USD per hour
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Margarette G. is a result-oriented BSIT graduate with a comprehensive background in network and infrastructure management fostered through an internship at PLDT. She brings valuable experience from high-stakes customer service roles in the Healthcare and Hotel Booking industries. As a Customer Service Representative at IGT Solutions, she effectively managed reservations, upsold services, and resolved escalations using specialized booking software. At Continuum Global Solutions, she served as a Customer Care Representative, skillfully handling sensitive patient data, verifying medical insurance under HIPAA compliance, and assisting with billing and scheduling. Her internship at PLDT honed her skills in network monitoring, troubleshooting, and handling enterprise-level telecommunications infrastructure. Margarette seeks to leverage her strong technical problem-solving and communication abilities in IT Support or Technical Service Desk roles.

Experience

  • Customer Care Representative

    Continuum Global Solutions · 2023 — 2024
    Handled sensitive patient information and verified medical insurance coverage, ensuring compliance with HIPAA regulations. Assisted healthcare providers and patients with inquiries related to billing, scheduling, and system navigation.

  • Customer Service Representative

    IGT Solutions · 2023 — 2023
    Managed hotel reservations, modifications, and cancellations using specialized booking software. Resolved urgent customer escalations and effectively upsold services to maintain high satisfaction scores.

  • On-the-Job Trainee (IT Department)

    PLDT · 2018 — Present
    Supported network monitoring and troubleshooting efforts, maintaining office hardware and connectivity. Documented technical support tickets and system errors, escalating critical network issues to senior engineers while gaining practical experience in telecommunications infrastructure and active directory management.

Skills & Expertise

Training and EducationHootsuiteHealthcareDaVinci ResolveIT and NetworkingCustomer Service Representative

Education

  • Bachelor of Science and Information Technology
    Bestlink College of the Philippines · 2015 — 2019

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