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Margie H. — Expert-Level Customer Service Representative from Philippines

Margie H.

Expert-Level Customer Service Representative

Philippines 6+ years 5 - 7 USD per hour
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Margie H. is a seasoned Customer Service Representative with 12 years of experience dedicated to enhancing customer relationship management and improving resolution efficiency. Her career includes a significant tenure at IQOR (RMS COLLECT PHILS INC), where she worked as both a Customer Service Representative and a Dealer Support Group member. Margie has developed exceptional skills in communication leadership, technical proficiency, and creative problem solving. Her professional journey encompasses roles such as a Lending Agent at China Bank Savings and a Secretary at Worldlion Global Co. In academia, she pursued a BS in Civil Engineering at Western Institute of Technology. Proficient in English and Tagalog, Margie continues to excel in roles demanding adaptability and critical thinking.

Experience

  • Technical Support and Customer Service

    Brandlink.ph · 2026 — Present
    Email automation and handling email, calls and chat inquiries. Providing necessary troubleshooting for specific devices. Great knowledge of SHOPIFY, AMAZON and CDISCOUNT applications. CRM management and provide leads for sales and customer follow ups.
  • Customer Service Representative And Dealer Support Group

    IQOR (RMS COLLECT PHILS INC) · 2023 — 2026
    Provided customer service and technical support and assisted dealers with inquiries and issues.
  • Secretary

    Worldlion Global Co. · 2020 — 2023
    Coordinated administrative tasks, maintained schedules, and supported office operations.
  • Chief Security Officer

    Athena Tower · 2016 — 2020
    Managed security operations and ensured the safety of personnel and property.
  • Lending Agent

    China Bank Savings · 2013 — 2016
    Facilitated loan processing and customer inquiries as part of the lending team.

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