Maria L.
Senior Hospitality Operations Manager
Open to offersNew to PlatformAbout
Maria L. is a seasoned professional with over 15 years of experience in both the hospitality and education sectors, excelling in operations coordination, customer service, and team leadership. Her career includes roles as a Faculty Instructor at the University of Makati, where she delivered engaging instruction and collaborated on curriculum development, and as a Resident Manager at Myspace Hospitality, managing day-to-day operations and enhancing service quality. Maria led housekeeping teams at prestigious establishments like I’M Hotel and Atlantis The Palm, focusing on operational management and staff development. With a Master's in Hotel & Restaurant Management, she proficiently uses Microsoft Office and Google Workspace, making her adaptable to remote work environments. Her experience extends to administrative support, virtual training, and online student engagement, seeking opportunities in customer support, virtual assistance, and education-related roles.
Experience
Resident Manager
Myspace Hospitality · 2023 — 2026Oversaw daily hospitality operations while ensuring customer satisfaction. Coordinated staff schedules and administrative tasks, improving workflow processes while supporting service quality. Addressed guest concerns to maintain positive relationships and assisted in planning and performance monitoring.Faculty Instructor
University of Makati · 2025 — PresentDelivered instruction tailored to diverse student needs and developed course materials including lesson plans and assessments. Provided clear course objectives and collaborated with academic departments to enhance learning outcomes. Managed classroom communication and documentation, incorporating industry experience into discussions.Faculty Instructor
De La Salle – College of Saint Benilde · 2021 — 2023Delivered instruction tailored to diverse student needs and developed course materials including lesson plans and assessments. Provided clear course objectives and collaborated with academic departments to enhance learning outcomes. Managed classroom communication and documentation, incorporating industry experience into discussions.Resident Manager
The Envoy Hotel Group, Inc · 2018 — 2021Oversaw daily hospitality operations while ensuring customer satisfaction. Coordinated staff schedules and administrative tasks, improving workflow processes while supporting service quality. Addressed guest concerns to maintain positive relationships and assisted in planning and performance monitoring.Executive Housekeeper / Assistant Executive Housekeeper / HK Manager
I’M Hotel · 2016 — 2018Led housekeeping teams and managed hotel operations in busy environments. Developed and executed training programs focused on customer service improvements. Supervised staff performance and operational procedures to enhance efficiency while managing guest relations professionally.Executive Housekeeper / Assistant Executive Housekeeper / HK Manager
City of Dreams (Crown Towers) · 2014 — 2016Led housekeeping teams and managed hotel operations in busy environments. Developed and executed training programs focused on customer service improvements. Supervised staff performance and operational procedures to enhance efficiency while managing guest relations professionally.Executive Housekeeper / Assistant Executive Housekeeper / HK Manager
Atlantis The Palm · 2009 — 2013Led housekeeping teams and managed hotel operations in busy environments. Developed and executed training programs focused on customer service improvements. Supervised staff performance and operational procedures to enhance efficiency while managing guest relations professionally.Front Office Team Leader
Atlantis The Palm · 2008 — 2009Supervised front office operations, ensuring excellent guest service. Assisted with inquiries, reservations, and resolving customer issues while coordinating with departments for smooth daily operations.Front Office Agent
InterContinental Doha · 2005 — 2007Provided high-quality customer service in a fast-paced setting. Assisted guests with check-in/check-out procedures and reservations, maintaining strong communication with international guests.
Skills & Expertise
Education
- Master of Science in Hotel & Restaurant ManagementPhilippine Women’s University – Manila · — — 2022
- Bachelor of Mass CommunicationSilliman University – Dumaguete City · — — 2001