Maria A.
Mid-Level Hospitality and Customer Support Specialist
Open to offersNew to PlatformAbout
Maria A. is a bilingual professional with a solid background in hospitality and multichannel customer support. She specializes in reservations management and property management, specifically with platforms like Airbnb, and has a strong command of operational systems with a focus on enhancing guest experiences. Her career spans roles such as a Senior Reservations Agent at Hostel da Vila, where she managed bilingual sales cycles using the Cloudbeds ecosystem and optimized lead management through AI workflows. Maria also supported remote guest operations in the high-volume vacation rental sector for Innovare Homes in the USA, ensuring property readiness and guest satisfaction. Her expertise extends to bilingual customer service and academic environments, having led sales initiatives as a Sales Coordinator at Looking4 Idiomas and offering front-office bilingual support at Hotel Ibis Maringá. Maria is proficient in CRM systems like Kommo, AI-driven lead management, and technical translation, making her a versatile professional in her field.
Experience
Senior Reservations Agent
Hostel da Vila · 2025 — 2026Managed the bilingual sales cycle alongside strategic inventory using the Cloudbeds ecosystem and OTA integration. Enhanced lead management and response times by implementing AI workflows and automations in Kommo CRM. Facilitated sales conversions and financial processing, fine-tuning internal protocols to maintain high hospitality standards.Private English Teacher
Freelance · 2021 — PresentDevelop personalized language learning programs for adults, covering beginner to advanced levels. Facilitate immersive conversation sessions and Business English modules to improve professional communication skills. Create instructional materials focused on practical application and fluency based on individual student goals.Remote Guest Support
Innovare Homes / Snowbird Vacation Homes · 2019 — 2021Oversaw full remote management of high-volume vacation rental properties based in Orlando, USA. Coordinated maintenance logistics and cleaning schedules to ensure property readiness and guest satisfaction. Addressed complex operational issues while assisting international guests promptly.Sales Coordinator
Looking4 Idiomas · 2018 — 2019Directed customer service initiatives and devised enrollment conversion strategies to fulfill institutional objectives. Administered operations, including contract drafting, cash flow supervision, and financial reporting. Supported school management with internal coordination and strategic planning to ensure organizational efficiency.Bilingual Receptionist
Hotel Ibis Maringá · 2018 — 2018Executed Front Office operations, which included check-in/out processes and strict cash auditing. Managed real-time reservation systems, ensuring high-quality service that adhered to international Accor standards. Acted as the primary contact for international guests, providing bilingual support and local insights.Bilingual Receptionist
Velozza e Girotto Advogados Associados · 2011 — 2011Delivered bilingual executive assistance while managing professional correspondence in a high-paced legal setting. Coordinated scheduling and logistics for meeting rooms and executive appointments. Provided essential administrative support to the legal team, ensuring efficient daily operations.Guest Service (At Your Service)
Renaissance São Paulo Hotel · 2007 — 2009Provided high-level guest support in line with stringent international Marriott standards for luxury hospitality. Oversaw concierge functions, butler services, and specialized restaurant reservations. Focused on first-contact resolution and conducted thorough follow-ups on all internal requests.
Skills & Expertise
Education
- Bachelor’s Degree in Translation / InterpretationUninove
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