Maria H.

Maria H. is a results-driven professional with over six years of experience in Lead Generation and Customer Service, supporting US-based clients in the auto insurance industry. As an Encoder, Verifier, and Outbound Agent at Kapaserv, Maria skillfully assisted customers with auto insurance quote requests, verified information for accurate quotations, and conducted outbound calls to update customer records. Her expertise in CRM Management and client communication was further honed when she worked as a Lead Generation Specialist at Cloudstaff where she conducted prospect research and identified qualified leads based on campaign criteria, maintaining and updating CRM records. Maria has also offered administrative support through outbound calling and data encoding, utilizing her strong skills in market research and professional communication. Recognized for her achievements, she was awarded Rookie of the Year in 2025, further showcasing her commitment to delivering superior results.