Maria O.
Admin Assistant
Open to offersNew to PlatformAbout
Detail-oriented Virtual Assistant with experience in lead generation, customer support, and administrative support. Skilled in lead research, CRM management, email handling, and appointment scheduling. I help businesses stay organized, generate qualified leads, and maintain excellent customer communication. Reliable, proactive, and committed to delivering high-quality work.
My experience includes lead research, data management, email support, scheduling, and administrative assistance for growing businesses. I focus on accuracy, efficiency, and proactive problem-solving to help teams save time and scale operations.
I am reliable, detail-oriented, and dedicated to delivering high-quality support that contributes to business growth.
Experience
Customer Service Representative
Alorica · 2023 — 2025Addressed customer inquiries using email, chat, and phone channels, providing assistance with orders, billing issues, product details, and account navigation. Used CRM and internal tools to document communications, manage records, and monitor ongoing concerns. Coordinated with internal teams to resolve matters such as returns, refunds, and exchanges while delivering basic technical support for website and account-related matters. Maintained accurate documentation of all customer interactions, adhering to company policies and service standards. Identified and relayed recurring issues to improve procedures and enhance customer experience. Managed database updates and performed high-volume data entry and administrative work, ensuring data integrity through MS Excel
Skills & Expertise
Education
- Bachelor of Science in Business Administration Undergraduate Studies in Marketing ManagementBatangas State University TNEU · 2022 — Present
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