Maria E.
Mid-Level Internal Auditor Compliance Specialist
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Maria Era P., a Licensed Professional Teacher, brings over eight years of experience in the BPO industry, focusing on legal and insurance records retrieval. Her career has advanced from a Records Retrieval Specialist to a Quality Assurance Analyst, and later into the role of Internal Assistant Auditor for Compliance. Maria's expertise lies in multitasking, quality control, and regulatory compliance, complemented by her ability to collaborate with cross-functional teams. She excels in handling medical records retrieval, adhering to HIPAA and client standards, and auditing cases to ensure quality and compliance. Her role as Internal Auditor for Compliance involved evaluating operational processes, conducting internal audits, and recommending corrective and preventive actions. Maria holds a Bachelor of Science in Secondary Education, majoring in English, from Negros Oriental State University.
Experience
Internal Auditor for Compliance
null · 2023 — 2025Evaluated operational processes, quality controls, and regulatory compliance within a BPO setting. Conducted internal audits to verify adherence to company policies, client requirements, and regulations including HIPAA. Engaged in risk assessment, audit documentation, and root cause analysis, while recommending corrective and preventive measures.Medical Records Retrieval Specialist / Quality Assurance Analyst
nullGained extensive experience in medical records retrieval within a BPO context. Effectively requested, tracked, and reviewed medical records ensuring compliance with HIPAA and client requirements. Transitioned to Quality Assurance Analyst, where auditing cases, identifying process gaps, and providing feedback and coaching were key responsibilities, while maintaining quality and accuracy standards.
Skills & Expertise
Education
- Bachelor of Science in Secondary Education Major in EnglishNegros Oriental State University · — — 2018
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