Maria J.

Maria J. is a seasoned Customer Service and Technical Support professional with over five years of hands-on experience in the insurance, business process outsourcing, and cooperative administration sectors. Currently serving as an Independent Insurance Contractor with LiveOps/Allstate, she supports clients with insurance inquiries, policy details, and documentation while maintaining strict confidentiality and timely communications. At Teleperformance in Davao City, Maria handled 40–60+ daily inbound calls, consistently resolving technical issues and utilizing CRM & Ticketing Systems to enhance customer satisfaction and operational efficiency. Previously, as a Cooperative Secretary, she managed records and supported over 500 members, excelling in Data Entry & Documentation Accuracy and administrative support. Proficient in Microsoft Office and adept at multitasking, Maria delivers high-quality service across diverse, fast-paced environments.