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Maria I. — Junior Intake Specialist from Venezuela

Maria I.

Junior Intake Specialist

Venezuela 2-3 years
Open to offersNew to Platform
Languages
EnglishSpanish
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About

María I. is a committed psychology student with robust professional experience in client intake and bilingual communication. Currently pursuing her bachelor's degree at Universidad Rafael Urdaneta, she has honed her skills in both English and Spanish. Her role as an Intake Specialist at Ethen Ostroff Law involved conducting thorough interviews with prospective clients, managing confidential information, and coordinating data handoffs to legal teams. María adeptly uses CRM platforms and emphasizes active listening and attention to detail to maintain accurate records. She also worked as an Interpreter at LanguageLine Solutions, delivering real-time translation in diverse environments such as healthcare and legal, showcasing her cross-cultural communication and organizational skills. With proficiency in tools like Microsoft Office Suite, Salesforce's Litify, and Google Workspace, María excels in fast-paced, remote settings.

Experience

  • Intake Specialist

    Ethen Ostroff Law · 2025 — 2026
    Performed initial interviews to collect essential personal and case details from prospective clients. Utilized structured questioning to identify critical information for further assessment. Ensured accurate and confidential record-keeping using CRM systems while establishing rapport with clients in stressful situations. Engaged in professional and empathetic communication to gather detailed information and coordinated information transfer to internal legal teams. Effectively managed multiple client interactions within a high-pressure remote setting, employing active listening and meticulous attention to detail.
  • Interpreter

    LanguageLine Solutions · 2023 — 2025
    Delivered real-time English–Spanish interpretation in healthcare, legal, and customer service contexts. Enabled clear communication among individuals from diverse linguistic and cultural backgrounds, while handling sensitive information and adhering to professional standards. Adjusted communication styles to suit various individuals and situations. Demonstrated effectiveness in high-volume environments demanding accuracy and focus, fostering interpersonal skills through continuous engagement with a wide range of populations.

Skills & Expertise

Education

  • Bachelor's Degree in Psychology — In Progress
    UNIVERSIDAD RAFAEL URDANETA · 2025 — Present

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