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Maria E. — Senior Virtual Assistant from Philippines

Maria E.

Senior Virtual Assistant

Philippines 6+ years
Open to offersNew to Platform
Languages
English
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About

Maria E. is an accomplished Senior Virtual Assistant with over a decade of experience supporting executives and sales teams in fast-paced environments. She holds a Bachelor of Arts in Business Administration from Wesleyan University and has developed a strong proficiency in CRM management, lead generation, and customer support. Maria excels in managing comprehensive administrative functions such as inbox and calendar management, appointment scheduling, and operational coordination. Her notable achievements include driving revenue outcomes and improving service standards across various sectors, including property management and business development. As a testament to her technical adeptness, she is proficient in multiple tools and technologies, including Google Workspace, Microsoft Office, Salesforce, and LinkedIn Sales Navigator. Her career has spanned roles such as Business Development Support Executive and Customer Technical Support Representative, where she has made significant contributions in sales development, CRM optimization, and enhancing client communications. Maria's extensive track record in proactive communication and operational improvements underscores her value as a reliable and efficient assistant in diverse business settings.

Experience

  • Business Development Support Executive

    BUCX · 2025 — 2026
    Delivered customer support through various channels, including phone, chat, and email. Diagnosed technical issues and escalated complex concerns to higher-level support. Documented customer interactions and maintained high customer satisfaction while processing upgrades, orders, and payments.
  • BAM-Assistant™

    Coaches Coach OPC · 2023 — 2025
    Assisted online coaches with structured client operations in a systems-driven model. Supported backend operations using tools like ClickUp and Slack while managing workflows and client deliverables through GoHighLevel. Created marketing materials in Canva and facilitated content scheduling for social media outreach.
  • Customer Technical Support Representative / Product Expert / CSR / Inbound CSR

    Teletech Pampanga DC · 2021 — 2023
    Managed CRM systems tracking structured lead pipelines and conducted outbound calls to engage potential customers. Scheduled appointments for the sales team and maintained database accuracy. Assisted with documentation, reporting, and administrative coordination to support sales initiatives.
  • Executive Assistant

    DialBox OPC · 2019 — 2022
    Provided comprehensive executive support, including travel coordination and project management. Managed calendar and email communications while overseeing document preparation and reporting for operational efficiency.
  • Appointment Setter / Virtual Assistant / Business Development Support

    ASM A-Strategy Management LLC · 2019 — 2021
    Executed administrative tasks in support of sales and operations teams, including email coordination and customer follow-ups. Updated CRM records and handled data entry while nurturing leads to support conversions.
  • Sales VA | Lead Generation Specialist | Outbound Sales Representative / Cold Caller

    Vantage Point · 2014 — 2019
    Conducted cold calling campaigns for lead generation and managed CRM records. Engaged prospects while scheduling appointments and performed follow-up communications to enhance customer engagement.
  • Team Lead / Quality Assurance Analyst

    Gamma Strategies · 2017 — 2018
    Supervised calling teams to monitor performance and conducted call audits for quality assurance. Prepared performance reports and supported process improvement initiatives while ensuring compliance with customer satisfaction standards.

Skills & Expertise

Education

  • Bachelor of Arts in Bus. Administration
    Wesleyan University · 2010 — 2014