Maria M.
Junior Customer Service Representative
Open to offersNew to PlatformAbout
Maria M., an experienced Customer Service Representative, has honed her skills in dynamic and fast-paced environments such as telecommunications and customer support. Her tenure at TELUS, FIS Global Solutions, and Alorica provided her opportunities to handle complex billing issues, manage technical support inquiries, and conduct proactive follow-ups to enhance customer satisfaction. In her role as a CAD Operator with Lux Company, Maria demonstrated proficiency in AUTOCAD and REVIT, creating comprehensive 2D/3D structural plans and architectural details. Additionally, she has managed front-desk operations and appointment scheduling, showcasing her strong multitasking capability. With a background in architectural technology from the Technological University of The Philippines, Maria is also trained in structural estimation, ensuring accuracy and compliance with engineering codes. Her comprehensive skill set extends to patient engagement, managing inquiries about medical products and plan benefits.
Experience
Appointment Setter/ Member Engagement Specialist
IBlossom · 2026 — 2026Scheduled, rescheduled, and canceled clinic visits or telehealth consultations. Sent appointment reminders proactively and handled follow-up calls to enhance compliance with care.Blended Customer Service Representative/Help Desk
TELUS · 2022 — 2026Provided integrated customer service and help desk support. Managed billing issues for telco services, assisted customers with product orders and online navigation, and addressed inbound inquiries regarding order statuses and technical issues.Customer Service Representative
FIS Global Solutions · 2022 — 2022Handled taxpayer inquiries concerning refund status, account discrepancies, and eligibility via phone, explaining complex tax calculations and policies while maintaining compliance.Customer Service Representative
Alorica MJ Plaza · 2021 — 2022Provided customer service, addressing billing issues for telco services, assisting with product presentations, and guiding customers through the company website for online orders.Customer Service Representative
Hinduja Global Solutions · 2021 — 2021Responded to inbound customer service inquiries, processed requests, and offered resolution assistance over the phone.CAD Operator/ Structural Estimator
Lux Company · 2016 — 2021Utilized CAD software to create 2D/3D structural plans and architectural details. Conducted quantity estimations for materials, checking drawings for accuracy and compliance with engineering codes.Production Operator
SAMSUNG · 2014 — 2015Configured production machinery, fed raw materials, monitored production processes, and inspected finished products for quality.Customer Service Representative
Alorica · 2015 — 2015Assisted customers with their orders, particularly during the holiday season, providing support and ensuring satisfaction.OJT CAD Operator
Extraordinary Company · 2013 — 2014Participated in CAD operations as part of on-the-job training, ensuring compliance with local and national building codes and health standards.Freelance/ Draftsman
Boaquin's Construction Company · 2011 — 2011Drafted plans while ensuring adherence to necessary engineering standards and regulations.
Skills & Expertise
Education
- Architectural TechnologyTechnological University of The Philippines · — — 2015
- High School DiplomaNew Ormoc City Nat'l High School · — — 2009
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