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Maria E. — Senior SaaS Solutions Consultant from Philippines

Maria E.

Senior SaaS Solutions Consultant

Philippines 6+ years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Maria Evangelina T. D. is a dynamic professional known for her extensive 18-year career in customer support, with significant expertise in SaaS implementation and client success over the past decade. With a solid educational foundation in Business and Office Technology from La Concordia College, Manila, she has honed skills that include proficiency in Microsoft 365, Salesforce, and API integration. Her career trajectory includes pivotal roles at leading firms, where she was instrumental in deploying and configuring SaaS and packaged software at Accenture, overseeing client onboarding and retention for international clientele at Rydoo, and crafting high-level reports as a Reporting Consultant with SAP Concur Philippines. Her role as an Implementation Consultant at ADP demonstrated her adeptness in managing open enrollments and collaborating across teams for seamless client transitions. Fluent in both English and Filipino, Maria Evangelina excels in communication and organizational tasks, ensuring operational efficiency and client satisfaction. Based in Antipolo City, Philippines, she remains committed to driving innovative solutions and fostering continuous improvement.

Experience

  • Solutions Consultant

    Accenture, Inc. · 2022 — 2025
    Construct and configure packaged software and Software as a Service (SaaS) products. Develop and test new components or system enhancements, utilizing declarative features for applicable functionality. Provide primary support for application releases into production, managing deployment plans and schedules.

  • Packaged App Development Team Lead

    Accenture, Inc. · 2022 — 2022
    Assisted in leading teams prior to project deployment, ensuring readiness for client integration.

  • Customer Success Manager

    Rydoo · 2018 — 2022
    Implemented a SaaS-driven T&E solution for international clients, onboarding new customers in a project-based manner. Gathered specific client requirements, discussed project coverage and timelines, and configured systems according to client needs during Kick-off calls. Conducted client walkthroughs of the configured system and managed testing phases. Provided training for key stakeholders and supported end-users, ensuring a smooth transition to the support team. Maintained relationships with existing customers to prevent churn and conducted regular check-ups to ensure system satisfaction.

  • Reporting Consultant

    SAP Concur Philippines Inc. · 2016 — 2018
    Created and modified custom reports to meet business requirements while managing a client portfolio. Developed reporting strategies and recommended best practices while also enhancing dashboard presentations and updating project progress in tracking tools.

  • Implementation Consultant

    ADP (Philippines) Inc. · 2016 — 2016
    Acted as project manager during clients' open enrollment periods, ensuring successful enrollment experiences. Managed enrollment changes in the HR & Benefits module while coordinating necessary resources and tasks. Collaborated closely with support associates during peak times to maintain high service levels and provided expertise on enrollment and benefit plan setups.

  • Senior Analyst

    ADP (Philippines) Inc. · 2012 — 2016
    Responded to customer inquiries via telephone, gathering information and resolving issues efficiently. Analyzed problems, documented account activities, and maintained positive customer relations by coordinating with various company functions. Researched and analyzed data to address operational challenges and managed enrollment processes for associates' benefits.

  • Resolution Specialist/Enterprise Analyst

    Telus International Philippines · 2008 — 2012
    Conducted weekly analysis of survey data for the enterprise account, performing daily review of fiscal week data. Analyzed frontline agent process failures and prepared quarterly reports based on this analysis. Developed monitoring standards and assessed the quality of calls through customer feedback surveys, providing regular performance reports to management.

  • Customer Interaction Associate

    Ambergrissolutions, Inc. · 2007 — 2007
    Provided customer service support by analyzing problems and delivering solutions. Responded to customer inquiries via telephone, documented account activities, and maintained positive relations with clients by coordinating timely responses to requests.

Skills & Expertise

ERP ConsultantSupply ChainCustomer ServiceCustomer SupportSalesCustomer Service RepresentativeBusiness Intelligence Analyst

Education

  • Associate of Applied Business, Business and Office Technology
    La Concordia College, Manila · — — 2001