Maria R.
Senior Operations Manager
Open to offersNew to PlatformPortfolios
About
Maria Rosario J. is an experienced Manager Dispatcher with a comprehensive background in operations, customer support, and finance across diverse industries including cannabis retail, warranty services, banking, telecommunications, and healthcare. While at Cannatrenz/Uplyft LA in Los Angeles, she coordinated cannabis order dispatch, managed driver schedules, performed sales audits, and handled core accounting tasks using QuickBooks and payroll systems. In finance with Enhance Finance LLC, Maria processed wage and bank garnishments. Her telecom experience spans roles at AT&T ISM and Wind Mobile/AT&T Mobility, where she addressed complex multi-account inquiries, billing, and service technician scheduling. She has managed appliance repairs and warranties at Eds Appliance Rescue and Sears, handled flight bookings at United Airlines, and supported healthcare operations at Okada Manila. Her banking proficiency was developed at J.P. Morgan Chase as a retail banker, and she has investigated financial fraud at Washington Mutual.
Experience
Manager Dispatcher
Cannatrenz / Uplyft LA · 2020 — 2025Coordinated Cannabis Order dispatch within Los Angeles, California and processed order exchanges and replacements. Audited sales and managed schedules for drivers and dispatchers. Handled accounting tasks including Quickbooks and Payroll.Operation Manager
Eds Appliance Rescue · 2021 — 2023Scheduled repair appointments with homeowners and generated invoices for completed service jobs submitted to warranty providers. Managed authorization requests with warranty companies for parts and labor, monitored monthly company income, and sought out new clients for service offerings.Wage & Bank Garnishment
Enhance Finance LLC · 2019 — 2021Handled Wage and Bank Garnishment procedures.Senior Customer Service Analyst
AT&T ISM · 2017 — 2017Managed customer calls involving inquiries about their Combined Account covering Home Phone, Cable, and Mobility. Took payments, arranged payment plans, scheduled technicians for cable issues, and processed mobile account upgrades or downgrades.Nursing Aid Supervisor
Okada Manila · 2016 — 2017Oversaw the Housekeeping Department, focusing on health security and implementation. Validated and confirmed sick leaves and other health-related matters.International Flight Analyst
United Airlines · 2014 — 2016Managed calls concerning International Flight Reservations, including itinerary changes. Assisted customers in booking flights bundled with hotel and car rentals via Hotwire.com.Customer Service/Sales Representative
Xfinity Signature Support · 2013 — 2014Provided 3rd Party Paid Technical Support for Comcast cable.Customer Care Representative
Wind Mobile (Canada) / AT&T Mobility · 2011 — 2013Handled accounts for small business customers with inquiries regarding Mobile plans.Retail Banker
J.P. Morgan Chase · 2008 — 2009Accepted calls related to checking and savings accounts from existing customers.Customer Care Specialist
Sears Holdings · 2008 — 2008Received phone calls from customers regarding purchases of small and large appliances, advised on appliance warranty matters, and scheduled technician visits.Fraud Specialist
Washington Mutual · 2007 — 2008Contacted account holders to offer Identity Theft Protection services.
Skills & Expertise
Education
- Nursing AidSt. Augustine School of Nursing · 2003 — 2004
- BS NursingSt. Scholastica's College of Health and Sciences · 2001 — 2003
Interested in this professional?
Sign in as an employer to save this profile or invite Maria R. to a job.
Sign in as an employer