Maria F.

Maria F. is a certified and HIPAA-compliant Medical Virtual Assistant with robust expertise in supporting healthcare providers, patients, and insurance companies. She efficiently handles appointment scheduling, insurance verification, and prior authorization coordination to ensure seamless healthcare administration. Her proficiency in EMR/EHR systems such as Epic, Athena, and Kareo enables her to manage patient records and document interactions accurately. Maria's experience includes a background as a Customer Service Representative at Accenture, where she addressed health plan queries and resolved claims-related issues. As a Fraud Prevention Specialist at Concentrix CVG, she enhanced fraud detection processes. Further, at Teletec, she demonstrated her capability in resolving technical concerns, reducing repeat contacts, and improving issue resolution times. Maria is based in Cebu City, Philippines, and holds an educational background from Bohol Island State University, complemented by intensive training with Sync2VA.