Maria L.
Senior HR Operations and Administration Specialist
Open to offersNew to PlatformAbout
Maria Leonora T. is a seasoned professional with over a decade of international experience specializing in HR, Administration, Finance, and Customer Service. Based in Manila, Philippines, she has a robust history of working in the UAE where she significantly contributed to HR operations, payroll administration, recruitment, and office management. As a Personnel Manager at Al Saqar Al Abyadh Marketing Process Management, she led HR and operations functions, oversaw payroll processing, and resolved employee relations issues. Her role as a Finance Coordinator at WonderDays Experience Gifts Trading LLC was marked by the effective management of invoices, financial records, and payroll support. Maria Leonora has also excelled in customer service, enhancing customer satisfaction and handling inquiries professionally across multiple platforms. Her expertise in tools like Microsoft Office and Zoho CRM underscores her capability in process improvement and operational management. Holding a Bachelor’s degree from Lyceum of the Philippines University, Maria Leonora maintains a strong commitment to compliance and accuracy in all professional endeavors.
Why hire me
You should hire me because I bring a strong combination of professional experience, dedication, and a willingness to learn. I have more than 10 years of experience in Human Resources, Administration, Operations, Customer Service, and Finance Support, which has helped me develop excellent organizational, communication, and problem-solving skills. I am comfortable working independently, managing multiple tasks, and meeting deadlines with minimal supervision. I am highly adaptable to new systems and technologies, pay close attention to detail, and always strive to deliver accurate and high-quality work. I understand the importance of professionalism, confidentiality, and providing excellent service in a remote work environment. Most importantly, I am committed to continuous learning and contributing positively to the success of the company. If given the opportunity, I will work hard, exceed expectations, and become a reliable member of your team.
Experience
Personnel Manager
Al Saqar Al Abyadh Marketing Process Management · 2022 — 2026Aligned people, processes, and operations to support organizational growth. Managed HR and operations functions to ensure effective daily business activities. Oversaw payroll processing, employee records, and benefits administration. Resolved issues related to employee relations and conducted workplace investigations. Coordinated facilities, office supplies, and operational tasks. Assisted sales operations through payment processing and data entry. Managed employee benefits including insurance and bonuses.Finance Coordinator
WonderDays Experience Gifts Trading LLC · 2024 — 2025Handled the processing of invoices, quotations, payments, and financial reports. Conducted bank reconciliations and invoice reconciliations. Maintained financial records and performed expense auditing. Supported payroll and sales reconciliation.Customer Service Agent
WonderDays Experience Gifts Trading LLC · 2024 — 2024Managed customer inquiries through various channels including phone, email, and chat. Facilitated bookings, reservations, and order confirmations. Provided billing assistance and technical support while ensuring high customer satisfaction.Administration & Operations Support Officer
Al Saqar Al Abyadh Marketing Processing Management · 2022 — 2024Supported activities in recruitment, onboarding, payroll, and HR administration. Maintained employee records alongside HR documentation. Ensured compliance with labor laws as well as company policies. Managed office operations, scheduling of meetings, and maintenance of facilities.Accounts & HR Assistant
Hospitality Marketing Concept LLC · 2017 — 2022Assisted with accounting operations, payroll processing, and HR administration. Managed financial reporting alongside VAT documentation and bank coordination. Supported recruitment, onboarding, and employee relations. Maintained payroll records and employee documentation.Member Services Consultant (Customer Service)
Hospitality Marketing Concept LLC · 2014 — 2017Delivered customer service across multiple platforms including phone and email. Managed reservations, handled complaints, processed refunds, and facilitated package exchanges. Engaged professionally with a high volume of customer interactions while maintaining accurate records.Projects Coordinator
Rovotics, Horizon Survey Co. FZC · 2012 — 2014Coordinated project schedules and managed logistics, procurement, and documentation. Created quotations, invoices, and reports for project activities. Communicated with stakeholders to provide updates regarding project developments.Customer Service Specialist
Contactopia FZE · 2010 — 2012Provided customer support through multiple channels such as phone, email, and fax. Handled escalated customer issues with professionalism. Ensured high standards of customer satisfaction and service quality.Customer Service Representative
Transcom Worldwide Philippines, Inc. · 2007 — 2009Delivered customer support for Comcast services, addressing billing inquiries and service requests. Managed activations and troubleshooting alongside coordination with technical teams for installations.Medical Encoder / EDP Collection Staff
Chinese General Hospital and Medical Center · 2002 — 2005Prepared and verified billing information for inpatient and outpatient services. Processed insurance reimbursements and coordinated with healthcare providers. Maintained records related to ICD-10 coding and billing documentation.
Skills & Expertise
Education
- Bachelor of Science in Human Resources Development ManagementLyceum of the Philippines University · 2022 — 2023