Maria T.
Mid-Level Business Virtual Assistant
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About
Maria Theresa O. D. is a highly experienced Business Virtual Assistant with a robust background in administrative operations, business support, and customer service. Demonstrating strong capabilities in email, calendar, and travel management, she excels in technical support, problem-solving and managing multiple priorities efficiently in fast-paced remote settings. Maria is adept in the telecommunications sector, having worked at companies such as TaskUs, Inc., Concentrix Corporation, and Alorica, where she implemented customer retention strategies, provided technical assistance, and handled sales and finance calls. Her career also includes experience as the Sales and Administrative Head at Hi-Win uPVC Windows and Doors, Inc., where she managed sales documentation, coordinated projects, and served as an Executive Assistant. With a Bachelor's in Industrial Psychology from the Polytechnic University of the Philippines, Maria brings academic acumen to her practical, real-world experience.
Experience
Customer Loyalty Specialist
TaskUs, Inc. · 2023 — 2025Executed customer retention strategies aimed at reducing churn and boosting loyalty, educated customers about products and services, processed contract renewals, managed upgrades and additional equipment transactions, and confirmed installation schedules. Kept precise customer records and account documentation.Technical Support Representative (APAC Region)
Concentrix Corporation · 2019 — 2021Delivered technical support for mobile devices, laptops, and digital applications, conducted troubleshooting, set up and configured devices, and verified account details.Customer Service Representative / Sales / Finance
Alorica · 2017 — 2019Managed inbound and outbound calls for telecom accounts, promoted postpaid and prepaid services, and facilitated device upgrades while fostering strong customer relationships through high-quality service.Sales and Administrative Head
Hi-Win uPVC Windows and Doors, Inc. · 2017 — 2019Acted as Executive Assistant to the President, which included managing email, travel arrangements, and household financial matters. Organized and prepared sales and office documentation, supervised the sales team, oversaw sales transactions via phone and email, and coordinated ongoing and upcoming projects, ensuring updates were monitored until completion.
Skills & Expertise
Education
- Bachelor in Industrial PsychologyPolytechnic University of the Philippines · 1988 — 1992
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