Maria D.
Open to offersNew to PlatformAbout
Maria D. is a motivated Customer Service Representative with robust experience in both voice and non-voice support roles. Holding an education from Ramon Magsaysay Memorial Colleges, where she was a Dean's Lister and achieved a notable GPA of 1.5, Maria has honed her skills in high-pressure environments such as e-commerce and sales campaigns. At Six-Eleven Global Services, Maria excelled in the Temu Campaign by consistently achieving a 95%+ customer satisfaction score and being recognized as a Top Performer. She utilized her problem-solving and communication skills to de-escalate complex situations and train new agents. Moreover, at Jcon BPO, her adeptness in professional data-entry and her attention to detail enabled her to effectively conduct surveys and gather precise information for the UK Survey Campaign. Her ability to collaborate and adapt in dynamic settings underscores her strong work ethic and commitment to excellent service delivery.
Experience
Customer Service Representative Voice
Jcon BPO · 2025 — 2026Engaged with customers in a professional manner, conducted surveys, and collected accurate information. Ensured high-quality interactions while leveraging strong interpersonal and listening skills in a fast-paced environment.Customer Service Representative Non-voice
Six-Eleven Global Services · 2024 — 2025Provided assistance to customers and handled inquiries while maintaining a high customer satisfaction score. Mentored new agents during their onboarding process and collaborated with team members to enhance service processes. Utilized active listening and problem-solving skills to resolve difficult situations.
Skills & Expertise
Education
- Bachelor's DegreeRamon Magsaysay Memorial Colleges · — — 2022
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