Maria C.
Junior Data Entry Specialist
Open to offersNew to PlatformAbout
Maria C. is an experienced Executive & Administrative Virtual Assistant with extensive expertise in providing support to small businesses and remote teams. Her proficiency in Google Workspace, Calendly, and Zoom enables her to efficiently manage digital records and client communications. At Bench Accounting, Maria improved business record accuracy by validating 60–90 records weekly and maintaining organized summaries, facilitating informed business decisions. Her role as a Social Media Coordinator at Sun Valley Floral Farms involved managing customer communications on Instagram, tracking flower orders, and ensuring seamless client support. Previously, as a Customer Service Representative at Concentrix and Alorica, she handled high-volume inquiries, maintaining a 15-minute resolution target while ensuring customer satisfaction. Maria holds a Bachelor of Science in Chemical Engineering from the Technological Institute of the Philippines and is open to full-time or retainer remote engagements.
Experience
Data Entry Specialist
Bench Accounting · 2024 — 2024Utilized Google Workspace and online research tools to validate 60–90 business records weekly, identifying incomplete or incorrect information ahead of summary reporting. Conducted online research through LinkedIn and other sources to verify company information, supporting the maintenance of reliable databases. Organized digital documentation within Google Workspace for accurate tracking and efficient retrieval of client information.Customer Service Representative
Concentrix · 2023 — 2024Handled 30–50+ customer inquiries daily via inbound calls, focusing on troubleshooting mobile and connectivity issues while aiming for a 15-minute resolution for standard cases. Recorded customer interactions, resolutions, and follow-up actions through CRM systems, ensuring meticulous service documentation. Coordinated high-volume customer support during 8-hour shifts, keeping customers informed and resolving cases promptly.Social Media Coordinator
Sun Valley Floral Farms · 2023 — 2023Oversaw customer communications on Instagram, addressing inquiries and providing order updates. Monitored flower orders and shipment statuses through digital trackers, ensuring the organization of customer follow-ups. Managed and recorded customer engagement, facilitating improved communication between clients and company operations.Customer Service Representative
Alorica · 2019 — 2022Managed a large volume of customer inquiries through phone support, addressing concerns to maintain customer satisfaction and retention. Employed retention strategies by presenting service options and promotions to reduce cancellations. Logged customer issues, resolutions, and account updates using CRM systems, ensuring the maintenance of accurate records for organized client information management.
Skills & Expertise
Education
- Bachelor of Science in Chemical EngineeringTechnological Institute of the Philippines
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