Maria S.

Maria S. is an aspiring Systems Engineering student currently enrolled at Universidad Nacional Abierta. With a robust background in customer service and relationship management, she has excelled in various roles such as a Sales & Customer Service Assistant and a Founder & Sales Manager at Multiservicios SRO and her own entrepreneurial venture. In these positions, Maria demonstrated her ability to enhance customer loyalty by 15% through effective communication strategies and by managing approximately 300 monthly inquiries via platforms such as Slack and Google Sheets. Her experience extends to operations and data management, where she is currently focused on technical risk auditing in algorithmic trading systems. She ensures data integrity through high-volume deposit verification and has developed solutions that streamline communication and support processes, reducing response times by 40%. Maria's technical skills are underpinned by her proficiency in data analysis, CRM management, Email support, and language fluency in English and Spanish. Her work in process optimization using advanced Excel functions has also been noteworthy, contributing to her overall capability in engineering environments.