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Maria E. — Senior Customer Service and Data Entry Specialist from Philippines

Maria E.

Senior Customer Service and Data Entry Specialist

Philippines 6+ years 7 USD per hour
Actively lookingNew to Platform
Languages
English
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About

I am a dedicated and detail-oriented professional with over 7 years of experience in customer service, administrative support, and data entry across industries including online gaming, healthcare, real estate, hospitality, and media.

Throughout my career, I have developed strong expertise in customer support, communication, problem-solving, and operations management. In the online casino industry, I worked as a Customer Support Representative, providing live chat assistance, handling account management, payment processing, gameplay inquiries, technical troubleshooting, and promotional updates while maintaining excellent customer satisfaction.

As a Real Estate Assistant, I managed client communications, tenant screening, property coordination, and administrative tasks. In healthcare, I worked with ClearMD, where I handled demographic and charge entry, insurance verification, and claims-related tasks using eClinicalWorks (ECW) and TriZetto.

My hospitality experience includes supporting Airbnb and VRBO accounts through Smiles On Demand, where I managed customer inquiries and operational support using Salesforce and Escapia. At Upfeat Media Inc., I performed research and high-volume data entry, ensuring the accuracy and organization of promotional and boutique information. I also worked with SPi Global, collaborating with teams to maintain content quality, accuracy, and consistency.

I hold a Bachelor of Science in Information Technology from Foundation University, which has strengthened my technical knowledge, adaptability, and ability to thrive in fast-paced environments.

Key strengths include:

✔️ 7+ years of Customer Service & Administrative Support experience

✔️ Live Chat, Email, and CRM Support

✔️ Data Entry, Research, and Quality Assurance

✔️ Payment Processing & Account Management

✔️ Insurance Verification & Healthcare Support

✔️ Proficiency in Salesforce, Escapia, ECW, and TriZetto

✔️ Strong communication, multitasking, and attention to detail

I am passionate about delivering high-quality support, building strong client relationships, and helping businesses grow through reliability, efficiency, and a customer-focused approach.

Experience

  • Customer Support

    ONLINE CASINO GAMES · 2022 — 2026
    Provided timely and accurate assistance to customers via live chat on Meta, addressing inquiries related to game rules, website navigation, and account settings. Troubleshot and resolved issues in areas such as account management, payment processing, and technical matters. Guided customers to enhance their platform experience, reported feedback for product improvement, and collaborated with internal teams to meet service standards while keeping up to date with the latest games and features.

  • Property Management Calls, Email & Chat Support

    REAL ESTATE ASSISTANT · 2021 — 2022
    Conducted marketing and research, processed applications for project funding, and communicated with clients regarding short term rentals and Airbnb. Reviewed maintenance requests to ensure timely completion and followed up post-service. Handled basic accounting tasks, screened prospective tenants, issued late rent notices, and collaborated with attorneys on collections and evictions. Performed various administrative duties.

  • Calls, Email & Chat Support

    Smiles On Demand · 2018 — 2022
    Addressed customer inquiries on behalf of various companies via email using Salesforce. Ensured timely responses through live chat and email, provided solutions to customer questions, and created tickets for tracking issues. Updated the internal database with personal and payment information and processed payments and refunds utilizing Escapia.

  • Data Entry

    Upfeat Media Inc. · 2022 — 2021
    Conducted research on boutiques through online sources and entered promotional or sales data provided by stores. Completed other data entry tasks related to promotional or sales information and worked independently while adhering to overall strategic guidelines.

  • Content Editor/Quality Assurance

    SPi Global · 2017 — 2018
    Collaborated with vendor partners, engineering, and content operations/development teams. Reviewed and analyzed documents, modifying and validating source content to ensure integrity while suggesting improvements. Ensured source content was well-written and logically structured.

  • Data Entry – Demographic & Charge Entry

    CLEARMD · 2022 — 2018
    Managed demographic data, claims, and insurance verification. Responded to customer inquiries as an expert, identified issues, and provided timely solutions. Created tickets for issues, input patient information in ECW, and developed documents both manually and electronically. Maintained confidentiality of personal information while inputting patient-provided insurance details, and verified insurance coverage and patient benefits using TriZetto.

Skills & Expertise

Medical PartnershipsCustomer ServiceAndroid Developer

Education

  • Bachelor of Science in Information Technology
    Foundation University · 2013 — 2017