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Maria E. — Mid-Level Customer Success and Operations Specialist from Philippines

Maria E.

Mid-Level Customer Success and Operations Specialist

Philippines Less than 1 year
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Maria Elena H. S. is a Customer Success Manager with a rich background in administrative operations and data management. Currently at Emburse, she serves as the main point of contact for clients, expertly managing operations and onboarding processes to enhance client satisfaction. Her role involves maintaining internal tracking systems and client databases to ensure seamless data integrity. Her previous experience as a Primary Grade School Teacher at San Beda College Alabang involved comprehensive administrative management, employing Microsoft Excel for record keeping and organizing operational data. Maria Elena effectively used Canva for creating visual materials and handled high-volume communications through Outlook and Gmail. Equipped with a Master's in Early Childhood Education, she possesses strong skills in CRM/database management, and high attention to detail. Proficient in tools like Microsoft Word, PowerPoint, and Google Sheets, Maria Elena has the ability to work independently or collaboratively, offering proactive multitasking and task optimization capabilities. Fluent in English and Filipino, she demonstrates excellent written and spoken communication skills.

Experience

  • Customer Success Manager

    Emburse · 2026 — Present
    Act as the primary contact for clients, overseeing operations and onboarding while handling daily administrative changes to enhance satisfaction. Ensure the integrity of data by maintaining and updating internal tracking systems and client databases. Identify client needs to support business operations and collaborate with internal teams to address administrative challenges.
  • Primary Grade School Teacher

    San Beda College Alabang · 2017 — 2026
    Oversaw a range of administrative tasks for classes, ensuring precise record-keeping and organization of progress data using Microsoft Excel and school information systems. Developed digital presentation materials, certificates, and visual announcements with Canva and PowerPoint. Recorded minutes during faculty assemblies and departmental meetings, summarizing action items per standardized templates. Administered email and digital communications through Outlook and Gmail, handling a large volume of follow-ups and managing schedules.
  • Preschool Teacher

    De La Salle Zobel School & Elizabeth Seton School · 2010 — 2014
    Accurately kept written data logs and daily progress journals employing Microsoft Word. Managed the scheduling of parent-teacher conferences and client meetings through email and phone communications. Produced visual tools and interactive content for effective information delivery and group participation.

Skills & Expertise

Education

  • Masters in Early Childhood Education
    Philippine Women’s University · — — 2025
  • Bachelor in Elementary Education
    Regis Marie College · 2020 — 2024